Terms of service

TERMS & CONDITIONS — House of Angel

Last updated: 7 December 2025

These Terms & Conditions regulate the use of the House of Angel online store, available at www.ncw-chateau.com.

1. Seller Information

House of Angel
Operated by: Natalia Gutkiewicz 

Email: guutkaa@icloud.com

2. Nature of Products

The products offered by House of Angel are:

• handmade,

• artisan and individually crafted,

• may vary slightly from photos (shade, texture, proportions),

• sometimes made-to-order.

3. Placing an Order

1. Orders can be placed through the website 24/7.

2. By placing an order, the customer accepts these Terms.

3. The customer must provide accurate information for delivery.

4. Pricing & Payments

1. Prices shown on the website are in [GBP/EUR/USD] and include tax (if applicable).

2. Available payment methods: [e.g. card, PayPal, bank transfer].

3. Orders are processed once payment is received.

5. Processing Time

1. Standard processing time is 5–10 business days.

2. Handmade and custom items may require additional time.

6. Shipping

1. Orders are shipped via [Royal Mail }

2. Delivery time depends on the carrier and destination.

3. Shipping cost is shown during checkout.

7. Returns & Complaints

Full details are available in the Returns Policy.
Key points:

• custom-made items cannot be returned (after choose add  Initials on product ) 

• Holes, fraying, exposed labels, discolorations and other irregularities are intentional, handcrafted design elements and should not be interpreted as faults or damage. 

• Only unworn and unwashed items may be returned, and return shipping costs are the responsibility of the customer.

• Return items must be sent to the sender’s address displayed on the original shipment received by the customer.

• Customers have 14 days to return the item

• Customer must contact in @nextchapterworld instagram Direct message before return process 

8. Personal Data

All personal data is processed according to the Privacy Policy available on the website.

9. Final Provisions

1. House of Angel may update these Terms.

2. Updates apply from the moment they are published.

3. Applicable law: [UK]

Section Contact Information
Questions about the Terms of Service should be sent to us at guuutkaa@icloud.com
Our contact information is posted below: 
NCW
guuutkaa@icloud.com
London, UK



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